FAQ’s and Maintenance Hints

Owners Section
Property Manager
Concierge
Home
Alarm System

The Alarm System was installed by KFS Solutions. In event of servicing most residents have taken out an annual maintenance contract.

www.kfss.co.uk
Phone number is 0141 772 0122.

 

Battery replacements are needed from time to time for the following

Alarm Fob.

CR1/3N CR11108 Cell, 3V 170mAh

Smoke Alarm

PP9  Battery

 

BIKE STORAGE

Each stairwell (Apart from stairwell 15) has a locked cycle store.

Codes for the cycle stores can be provided from either the concierge or property manager. The codes for the stores should only be changed via the property manager.

At no point should there be any bikes or scooters stored in the communal stairwell or landings, as this is a risk for escaping quickly should there be an unfortunate need to leave the building quickly. Bikes and scooters should also not be stored on private balconies or the garage.

Electric bikes and electric scooters can only be stored in the cycle store on the understanding that the battery is never left in the storage area due to the risk of battery fire. At no point should batteries for these modes of transport be charged in the bike store or any other communal area of the development.

REFUSE DISPOSAL

General waste and recycling collections are each made currently on alternate Wednesdays.

In case of missed collections or other problems, you can visit the council’s website and complete the online form www.glasgow.gov.uk/missedbincollection

Bins Labelled for General waste are for:

• General household waste and for materials that are not collected within the suite of recycling bins.

Large items need to be taken to the council’s local Recycling Centre, or owners can request a bulky waste collection through the councils website https://www.glasgow.gov.uk/bulkywaste However, it is worth noting that there is a charge from the council for this service and the cost can be found on the council’s website.

Bins labelled for recycling are for:

  • Mixed papers – newspapers, magazines, journals, junk mail, brochures, catalogues, directories, yellow pages, envelopes

  • Cardboard – cardboard boxes, card packaging

  • Plastic bottles – milk bottles, drinks bottles, sauce bottles, shampoo bottles,

    cleaning product bottles

  • Food and drink cans – steel cans, aluminium cans and food tins.

  • Empty aerosol cans

    Please do not place the following items into the recycling bins:

  • General waste/food waste

  • Glass bottles

  • Yogurt pots

  • Tetra paks

  • Elopak

  • Cardboard beverage containers

  • Plastic bags

  • Margarine/butter tubs

  • Cartons

  • Books

  • Ø  Please do not overfill the bins

  • Ø  Please do not put glass into the bins. Glass should be deposited at a local glass bin

    hub.

  • Ø  Please ensure that you flatten any cardboard boxes

  • Ø  Recycling should not be put into the recycling bins in plastic bin bags

CAR PARKING

All apartments (excluding a few) have allocated parking bays dedicated only to their use. Owners should not park in other owners’ spaces. If a homeowner is in doubt of which space belongs to their property, please refer to your property Title Deeds or contact Taylor & Martin for details. A plan of the parking is shown on the next page.

We would remind homeowners that commercial vehicles are not permitted within the development unless you are having work carried out within your property.

DISABLED PARKING (BLUE BADGE HOLDERS)

There are 5 disabled bays within the carpark and are strictly for owners who are blue badge holders and are on a first come first served basis. Under no circumstances should an owner park in the bay unless they have a blue badge.

CONCIERGE

PQ Residences has a concierge Bernard Kelly, who is onsite Monday – Friday, 7:30am till 3:30pm Bern’s role is currently

  • Taking deliveries

  • Circulating mail daily

  • Monitoring security of development – Daily walk round – Ensure doors are closed and locked

  • Monitoring CCTV (once installed)

  • Managing the development refuse and recycling – Liaising with Glasgow City Council

    Refuse Department – Presenting bins for collection

  • Litter picking as required

  • Ad hoc cleaning as and when required.

If owners have an emergency out of office hours, they should call the Taylor & Martin office number and they will be diverted to T&M’s emergency mobile which is managed by a Taylor & Martin employee 365 days a year

0141 353 3049

 

Coming soon 

Front door key fobs and penthouse lift and door fobs can be obtained from Bern through Taylor & Martin or can be cloned using some of the local hardware shops located locally in the West End and Maryhill

Names and contact details will be updated in the future

WINDOW CLEANING

Window cleaning is carried out quarterly and the cost is apportioned amongst the owners as per the legal deed of conditions.

HOW TO STOP WATER TO YOUR APARTMENT IN AN EMERGENCY

Each Apartment has a tap on the inlet water pipe that is normally located in the boiler cupboard, turn this tap and it will stop the flow of water.

Also located normally in the cupboard outside each apartment door is a handle on the water inlet pipe which allows water to be shut off from outside the property, this is valuable if for any reason the owner of the apartment is not available, and the water is needing to be shut off to prevent damage to the property.